“Small Means Big”
News
- March 31, 2009
Zagada Selects KSBA As its Premier Specialized - Contact Center Architect Firm Member for its Sphaero Alliance - Nov 24, 2008
Strong Caribbean Contact Center Growth Article - Zagada Sited - Sep 9, 2008
Zagada Waagstein Global Outsourcing 100 Index (ZAWA100) Calculated by S&P Selects CIBER in Index Change - Sep 5, 2008
Zagada Announces its ZaCCURS Rating on Transactel Setting a New Standard for Measuring Call Centers and BPO Service Suppliers Performance - Aug 28, 2008
Bloomberg News Sites Zagada on Caribbean Outsourcing Story - July 24, 2008
Caribbean Contact Center & BPO Report 2008-2010 Published by Zagada Institute Projects Caribbean Outsourcing Talent Base Surpassing 100,000 by 2010 - May 29, 2008
Philippines IT & BPO Services Executive Report 2008 Published by Zagada Institute Region’s Leading Research Analytics Firm - April 21, 2008
Dominican call centers cashing in on U.S. connection - April 21, 2008
Call centers around the world - December 13, 2007
Customer Service - India's Call Center Competition in the Caribbean - December 13, 2007
India's Call Center Competition in the Caribbean - October 26, 2007
Zagada Waagstein Global Outsourcing 100 Index (ZAWA100) Calculated by S&P Selects Cisco and Genpact In Index Change - September 14, 2007
Zagada Waagstein Global Outsourcing 100 Index (ZAWA100) Calculated by S&P Selects Firstsource in Index Change - August 31, 2007
Zagada RatingDRQ Launches First Outsourcing Rating Service on Private Suppliers - Makes Selection Painless for Corporate Buyers - September 14, 2007
Fidelity National Information Services Inc. Zagada Waagstein Global Outsourcing 100 Index (ZAWA100) - September 14, 2007
Zagada Waagstein Global Outsourcing 100 Index (ZAWA100) - Calculated by S&P Selects Firstsource In Index Change - September 6, 2007
Caribbean Call Center Booming - Zagada Site - AP News - August 31, 2007
Zagada RatingDRQ Launches First Outsourcing Rating Service on Private Suppliers - Makes Selection Painless For Corporate Buyers - June 12, 2007
Zagada Waagstein Launch the First Investable Global Outsourcing Capital Markets Index with S&P as Calculator. Published by Forbes.com - June 11, 2007
ZAGADA MARKETS and WAAGSTEIN RESEARCH launch the first Investable Global Otsourcing Capital Markets Index with S&P as Calculator - March 28, 2007
INDIA IT SERVICES EXECUTIVE REPORT 2007 Published by Zagada Institute and Waagstein Research - March 1, 2007
Zagada Sited in Marketing News Outsourcing ROI Story - February 23, 2007
Dominican Call Center Industry Witnesses Growth Demand for Spanish-language customer service fuels contact center boom. - February 22, 2007
Mexico Executive Call Center Report 2007 Published by Zagada Institute Region's Leading Research Analytics Firm - February 21, 2007
Zagada Sited in TMC Story on Dominican Call Center Growth - February 5, 2007
Zagada Sited in Sun Sentinel Story on Argentine Tech Park Investment - December 19, 2006
Brazil Remains Viable Choice for Call Center Outsourcing - December 15, 2006
Brazil Executive Call Center Report 2007 - December 06, 2006
Zagada Markets and Waagstein Research Announce Co-Branding, Sales And Distribution Relationship - October 17, 2006
Sphaero Alliance member SER wins Award - October 13, 2006
Argentine Call Center BPO Report Issued - July 2006
Zagada sited in SiteSelection Magazine - June 26, 2006
InterAmerican Dialogue Captures. Zagada CEO's insight on Nearshoring - May 05, 2006
State-of-art call center hopes to lure foreign firms - May 1, 2006
Blue Skies, Sandy Beaches and the Dulcet Tones of Hello - April 3, 2006
Verizon to Sell Latin America Operations - March 22, 2006
Dell launches Alienware invasion - March 22, 2006
Dell Acquires Alienware – Has Call Center in Costa Rica - March 20, 2006
Bill Gates is coming to DR, will support fledgling industry - March 13, 2006
e-Services answers Delta's ring with contract for Jamaican call center - March 07, 2006
Central America growing into call centre hub - March 06, 2006
Fujitsu Consulting to open 400-person Call Center in San Jose, Costa Rica
- March 06, 2006
People Support will open its first contact center in Latin America - March 06, 2006
Fujitsu Consulting to open 400-person Call Center in San Jose, Costa Rica - February 28, 2006
Delta Call Center Goes To Jamaica - February 03, 2006
Outsourcers finding solution in the Americas. - January 31, 2006
SIX CARICOM STATES FORMALISE CSM KINGSTON - January 30, 2006
Central America, Latin America. The Future Of Outsourcing. How it's transforming whole industries and changing the way we work - January 09, 2006
Other Regions Chip Away at Asia's Contact-Center Outsourcing Lead - Zagada Quoted. - March 31, 2005
Amazon.com Includes Philip Dickenson Peters Books Caribbean WOW 2.0 and Caribbean Zen in its Innovative Search Inside The Book Program. - March 6, 2005
Sun Sentinel article: "Caribbean Call Centers Booming". - August 18, 2004
Precision Response to open first Caribbean Call Center - June 21, 2004
June is Caribbean American Heritage Month - June 2, 2004
Sun Sentinel Front Page Feature on Philip Dickenson Peters Book Caribbean WOW 2.0 as a Catalyst for Caribbean Heritage Bill 570 Before U.S Congress - February 20, 2004
Amazon.com Includes Philip Dickenson Peters Books Caribbean WOW 2.0 and Caribbean Zen in its Innovative Search Inside The Book Program. - February 7, 2004
United Nations invites Zagada’s C.E.O, to form high- tech Caribbean Digital Diaspora Network - August 12, 2003
United Nations ICT Task Force and IDB Invites Philip Dickenson Peters To Digital Bridge Roundtable - June 13, 2003
Business Journal Features Exclusive Story on Sphaero Alliance - January 22, 2003
Contact Center Summit of the Americas features Sphaero Alliance, Jaunuary 22-24, 2003 - November 22, 2002
Wharton Business school sites Zagada, Nortel and Westcom in its global Business Process Outsourcing report - November 5, 2002
Nortel Networks and Cable & Wireless signs $US 100 million deal... - October 30, 2002
Nortel event highlights Zagada Call Center Report... - September 1, 2002
Harvard Business Review article reflects merits of Sphaero Alliance model... - December 3, 2001
World’s smallest Gecko discovered in the Caribbean resulting in birthing the name “Sphaero Alliance”...
March 31, 2009
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