
News
- July 24, 2008
Caribbean Contact Center & BPO Report 2008-2010 Published by Zagada Institute Projects Caribbean Outsourcing Talent Base Surpassing 100,000 by 2010
- May 29, 2008
Philippines IT & BPO Services Executive Report 2008 Published by Zagada Institute Region’s Leading Research Analytics Firm
- April 21, 2008
Dominican call centers cashing in on U.S. connection
- April 21, 2008
Call centers around the world
- December 13, 2007
Customer Service - India's Call Center Competition in the Caribbean
- December 13, 2007
India's Call Center Competition in the Caribbean
- October 26, 2007
Zagada Waagstein Global Outsourcing 100 Index (ZAWA100) Calculated by S&P Selects Cisco and Genpact In Index Change
- September 14, 2007
Zagada Waagstein Global Outsourcing 100 Index (ZAWA100) Calculated by S&P Selects Firstsource in Index Change
- August 31, 2007
Zagada RatingDRQ Launches First Outsourcing Rating Service on Private Suppliers - Makes Selection Painless for Corporate Buyers
- September 14, 2007
Fidelity National Information Services Inc. Zagada Waagstein Global Outsourcing 100 Index (ZAWA100)
- September 14, 2007
Zagada Waagstein Global Outsourcing 100 Index (ZAWA100) - Calculated by S&P Selects Firstsource In Index Change
- September 6, 2007
Caribbean Call Center Booming - Zagada Site - AP News
- August 31, 2007
Zagada RatingDRQ Launches First Outsourcing Rating Service on Private Suppliers - Makes Selection Painless For Corporate Buyers
- June 12, 2007
Zagada Waagstein Launch the First Investable Global Outsourcing Capital Markets Index with S&P as Calculator. Published by Forbes.com
- June 11, 2007
ZAGADA MARKETS and WAAGSTEIN RESEARCH launch the first Investable Global Otsourcing Capital Markets Index with S&P as Calculator
- March 28, 2007
INDIA IT SERVICES EXECUTIVE REPORT 2007 Published by Zagada Institute and Waagstein Research
- March 1, 2007
Zagada Sited in Marketing News Outsourcing ROI Story
- February 23, 2007
Dominican Call Center Industry Witnesses Growth Demand for Spanish-language customer service fuels contact center boom.
- February 22, 2007
Mexico Executive Call Center Report 2007 Published by Zagada Institute Region's Leading Research Analytics Firm
- February 21, 2007
Zagada Sited in TMC Story on Dominican Call Center Growth
- February 5, 2007
Zagada Sited in Sun Sentinel Story on Argentine Tech Park Investment
- December 19, 2006
Brazil Remains Viable Choice for Call Center Outsourcing
- December 15, 2006
Brazil Executive Call Center Report 2007
- December 06, 2006
Zagada Markets and Waagstein Research Announce Co-Branding, Sales And Distribution Relationship
- October 17, 2006
Sphaero Alliance member SER wins Award
- October 13, 2006
Argentine Call Center BPO Report Issued
- July 2006
Zagada sited in SiteSelection Magazine
- June 26, 2006
InterAmerican Dialogue Captures. Zagada CEO's insight on Nearshoring
- May 05, 2006
State-of-art call center hopes to lure foreign firms
- May 1, 2006
Blue Skies, Sandy Beaches and the Dulcet Tones of Hello
- April 3, 2006
Verizon to Sell Latin America Operations
- March 22, 2006
Dell launches Alienware invasion
- March 22, 2006
Dell Acquires Alienware – Has Call Center in Costa Rica
- March 20, 2006
Bill Gates is coming to DR, will support fledgling industry
- March 13, 2006
e-Services answers Delta's ring with contract for Jamaican call center
- March 07, 2006
Central America growing into call centre hub
- March 06, 2006
Fujitsu Consulting to open 400-person Call Center in San Jose, Costa Rica
- March 06, 2006
People Support will open its first contact center in Latin America
- March 06, 2006
Fujitsu Consulting to open 400-person Call Center in San Jose, Costa Rica
- February 28, 2006
Delta Call Center Goes To Jamaica
- February 03, 2006
Outsourcers finding solution in the Americas.
- January 31, 2006
SIX CARICOM STATES FORMALISE CSM KINGSTON
- January 30, 2006
Central America, Latin America. The Future Of Outsourcing.
How it's transforming whole industries and changing the way we work
- January 09, 2006
Other Regions Chip Away at Asia's Contact-Center Outsourcing Lead - Zagada Quoted.
- March 31, 2005
Amazon.com Includes Philip Dickenson Peters Books Caribbean WOW 2.0 and Caribbean Zen in its Innovative Search Inside The Book Program.
- March 6, 2005
Sun Sentinel article: "Caribbean Call Centers Booming".
- August 18, 2004
Precision Response to open first Caribbean Call Center
- June 21, 2004
June is Caribbean American Heritage Month
- June 2, 2004
Sun Sentinel Front Page Feature on Philip Dickenson Peters Book Caribbean WOW 2.0 as a Catalyst for Caribbean Heritage Bill 570 Before U.S Congress
- February 20, 2004
Amazon.com Includes Philip Dickenson Peters Books Caribbean WOW 2.0 and Caribbean Zen in its Innovative Search Inside The Book Program.
- February 7, 2004
United Nations invites Zagada’s C.E.O, to form high- tech Caribbean Digital Diaspora Network
- August 12, 2003
United Nations ICT Task Force and IDB Invites Philip Dickenson Peters To Digital Bridge Roundtable
- June 13, 2003
Business Journal Features Exclusive Story on Sphaero Alliance
- January 22, 2003
Contact Center Summit of the Americas features Sphaero Alliance, Jaunuary 22-24, 2003
- November 22, 2002
Wharton Business school sites Zagada, Nortel and Westcom in its global Business Process Outsourcing report
- November 5, 2002
Nortel Networks and Cable & Wireless signs $US 100 million deal...
- October 30, 2002
Nortel event highlights Zagada Call Center Report...
- September 1, 2002
Harvard Business Review article reflects merits of Sphaero Alliance model...
- December 3, 2001
World’s smallest Gecko discovered in the Caribbean resulting in birthing the name “Sphaero Alliance”...
July 24, 2008
Caribbean Contact Center & BPO Report 2008-2010 Published by Zagada Institute Projects Caribbean Outsourcing Talent Base Surpassing 100,000 by 2010
Read Full Press Release