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Publications

Caribbean & Central America (CCA) BPO & Contact Center Report 2012

"Leading the 'Core Nearshore' Momentum"
Caribbean & Central America (CCA) BPO & Contact Center Report 2012 offers strategic guidance and detailed decision making cost estimates and economic handlers to corporate buyers, vendors, investors and executives.
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Caribbean Contact Center & BPO Report 2008 - 2010

"A Concise Care Process Analysis"
Caribbean Contact Center & BPO Report 2008 – 2010: a newly updated report published on the Caribbean region by the Zagada Institute, the regions leading Independent research analyst, shows that the Caribbean agent positions now approximates 66,000 and will exceed 101,000 by 2010.
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Philippines IT & BPO Services Executive Report 2008

"A Competitive Asia-Pacific Alternative"
Philippines IT & BPO Services Executive Report 2008 offers strategic guidance and detailed decision making cost estimates and economic handlers to corporate buyers, vendors, investors and executives about how to compare and evaluate Philippines Cities for site selection and investment.
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Mexico Executive Call Center Report 2007

"A Bilingual Oasis"
The Mexico Call Center Report offers strategic guidance and detailed decision making cost estimates and economic handlers to corporate buyers, vendors, investors and executives about how to compare and evaluate Mexico City, Guadalajara, Monterrey, Puebla, Tijuana, León, Toluca, Ciudad Juaréz, Torreón and San Luis Potosí for site selection and investment.
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Brazil Executive Call Center Report 2007

"An emerging Sourcing Giant"
The Brazil Call Center Report offers strategic guidance and detailed decision making cost estimates and economic handlers to corporate buyers, vendors, investors and executives about how to compare and evaluate São Paulo, Rio de Janeiro, Belo Horizonte, Florianópolis and Curitiba for site selection and investment.
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India IT Services Executive Report 2007

"Depth and Completeness "
The India IT Services Report offers strategic guidance and detailed decision making cost estimates and economic handlers to corporate buyers, vendors, investors and executives.
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Subscribe to City DataSets

"Zagada Captive DataSets Sample"
The Zagada Institute (ZI) captive city datasets is our company's new initiative to support corporate buyers, large advisory, consulting, professional services and research firms with real time cost and demographic data ...
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Central America Contact Center & BPO Report 2010

"An Expanding Bilingual Niche"
The Central America Contact Center & BPO Report 2010 offers strategic guidance and detailed decision making cost estimates and economic handlers to corporate buyers, vendors, investors and executives.
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Mexico IT Services Executive Report 2008

"An Emerging Nearshore IT Giant"
The Mexico IT Services Executive Report 2008 offers strategic guidance and detailed decision making cost estimates and economic handlers to corporate buyers, vendors, investors and executives.
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Brazil IT Services Executive Report 2008

"Latin America IT Niche Masters"
Brazil IT Services Executive Report 2008 offers strategic guidance and detailed decision making cost estimates and economic handlers to corporate buyers, vendors, investors and executives about how to compare and evaluate São Paulo, Rio de Janeiro, Belo Horizonte, Florianópolis and Curitiba for site selection and investment.
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Argentina Executive Call Center Report 2007

"Heart of Innovation and Care"
The Argentina Call Center Report offers strategic guidance and detailed decision making cost estimates and economic handlers to corporate buyers, vendors, investors and executives about how to compare and evaluate Buenos Aires, Cordoba and Rosario for site selection and investment. The study indicates that the land of Tango is dancing to the tune of impressive agent growth and increased foreign direct investment (FDI) flows in the sector.
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Central America Call Center Report 2007

"A Bilingual Ready Niche"
The Central America Call Center Report 2007: A Bilingual Ready Niche is published by the Zagada Institute, the region's leading Independent research analyst, and was written by a Zagada team, lead by Philip Dickenson Peters, Zagada's founder and CEO. The Zagada Institute is a unit of Zagada Markets, Inc., a firm focused on business development strategy between the Central America and the U.S marketplace.
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