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Zagada principally serves the Buy Side. Our primary clients are Fortune 1,000 companies in developed markets needing accurate and timely intelligence on locations and service suppliers in developing markets. There are no conflict in dealing with us. Our Advisory services uses a portfolio of analytics tools to deliver objective and accurate results for client assignments.

We do not co-publish, co-research, or co-brand studies on behalf of companies, countries, associations, economic development bodies or entities with a vested interest in promoting their locations, companies, product or service. We independently absorb all costs for our primary research and analysis and stay fiercely independent in delivering our reports, ratings, scoring and analysis.

  • Zagada publishes its BPO contact center research reports under its Zagada Institute brand and co-publishes IT outsourcing reports with Waagstein Research.
  • Zagada also publishes a weekly Nearshore Journal newsletter and Nearshore Journal News Briefs on outsourcing developments.
  • Zagada Institute also provides market analysis on publicly traded companies engaged in global outsourcing as well as provide financial ratings, profiles and analysis on privately held BPO and IT service provider companies.
  • Through our Club Zagada subscribers’ service, clients receive attractive discounts on our reports and our services at preferable pricing, and enhanced service delivery options.