TThe ZaSSURS Rating Model is the market’s first quantitative model - driven ratings solution specific to Site or Location Selection analysis. Countries, states, regions, cities and municipalities who position themselves as location providers to contact centers, call center, business process outsourcing (BPO) firms, Information Technology Outsourcing (ITO) firms and other outsourcing firms; are scored and rated for their favorability and suitability. The ZaSURS Rating Model is organized into four main quadrants inclusive of personnel, structural, financial and strategic. The model’s algorithm tests for two key measurements: level of financial or investment value and level of operational excellence, resulting in an aggregate numeric score.
The ZaSURS Rating Model reflects a shift from subjective- human-driven analyst rating assessments practiced by traditional analyst rating firms and institutions and integrates, measures and quantifies existing industry assessments together with its own parameters to arrive at an accurate rating score. The four quadrants contain twenty-four data dimensions that cover all key aspects of the location’s performance.
Standard fundamental measurements and scoring include financial balance sheet ratios, of the location, demographic dimensions, IT/IS technical reliability, service spectrum, CMMI level certification, and ISO9001 densities of firms operating in said location. Important soft and intangible parameters scored include union activity level, management performance; U.S. culture alignment, foreign language capability, high English speaking proficiency and customer care delivery assessment. This new service innovation rating eliminates guesswork and subjectivity with which corporate buyers evaluate a location’s capability.
Corporate buyers can the ZaSSURS Rating Model as an internal management evaluation solution, competitive intelligence, and an external business development and investment decision-making tool.